Here’s the dirt

You can’t grow your customer experience without a little fertilizer. At Relate, you’ll get talks, training, and activities with the most passionate customer experience folks from around the world. Join us in the weeds.

November 12 - 14, 2018

San Francisco, CA

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3

full days of Zendesk product, CX industry best practices, and unparalleled networking

5+

tracks for everyone from the CIO to the customer service agent

200+

speakers from the customer experience industry and beyond

1500

attendees from across the globe to shake hands with

Amie Tornincasa

Amie Tornincasa

Director, Studio Technology, Netflix

Paul Chapman

Paul Chapman

Chief Information Officer, Box

Mindy Kaling

Mindy Kaling

Actor, Writer, Producer, Director

Navigating conflict in customer service: How to reach resolutions and improve relationships

Amy Gallo Writer, speaker, and author, Harvard Business Review

Omnichannel: From customer engagement strategy to everyday success

Mark Bloom Director, Product Marketing, Zendesk

Orlando Gadea Business Innovation Manager, Stanley Black & Decker, Inc.

Trends and best practices for optimizing self-service with Guide and AI

Jason Maynard VP and GM, Guide, Zendesk

Raphael Fontes VP, Customer Operations, Squarespace

What women leaders bring to the contact center

InaMarie Johnson Chief People Officer, Zendesk

Marcie Murray Director of Support, Shopify

Stephanie Dorman SVP, Client Services, Mediaocean

Beth Held Director of Call Center Operations, Micro Center

Laura West Senior Manager, Customer Experience and Operations, ThirdLove

"I loved the variety of speakers on so many different topics - I felt like it was tech conference, a leadership conference, and a customer service conference all rolled into one!"

Fairmont Hotel

950 Mason St San Francisco, CA 94108

Views on views with a drink in hand. Relate is taking over the vanguard Fairmont Hotel in San Francisco’s historic Nob Hill neighborhood.

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