Nos vemos en Miami

Retro pools and balmy breezes await. Mark your calendars for March 2020, when Relate heads to the brand-spanking-new Miami Beach Convention Center.

March 3 - 5, 2020

Miami, FL

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full days of Zendesk product, CX industry best practices, and unparalleled networking


tracks for everyone from the CIO to the customer service agent


speakers from the customer experience industry and beyond


attendees from across the globe to shake hands with

Amie Tornincasa

Amie Tornincasa

Director, Studio Technology, Netflix

Paul Chapman

Paul Chapman

Chief Information Officer, Box

Mindy Kaling

Mindy Kaling

Actor, Writer, Producer, Director

Navigating conflict in customer service: How to reach resolutions and improve relationships

Amy Gallo Writer, speaker, and author, Harvard Business Review

Omnichannel: From customer engagement strategy to everyday success

Mark Bloom Director, Product Marketing, Zendesk

Orlando Gadea Business Innovation Manager, Stanley Black & Decker, Inc.

Trends and best practices for optimizing self-service with Guide and AI

Jason Maynard VP and GM, Guide, Zendesk

Raphael Fontes VP, Customer Operations, Squarespace

What women leaders bring to the contact center

InaMarie Johnson Chief People Officer, Zendesk

Marcie Murray Director of Support, Shopify

Stephanie Dorman SVP, Client Services, Mediaocean

Beth Held Director of Call Center Operations, Micro Center

Laura West Senior Manager, Customer Experience and Operations, ThirdLove

"I loved the variety of speakers on so many different topics - I felt like it was tech conference, a leadership conference, and a customer service conference all rolled into one!"

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