Relate 2020
Agenda

See what next year’s tracks have in store for you.

Tracks

Track 1A: BE A ZENDESK EXPERT

Know your Zendesk

Straightforward sessions that make the wide world of Zendesk really, really easy. We’ll pause early and often for questions — and answers.

Track 1B: BE A ZENDESK EXPERT

Take a product deep dive

Nerd out on your favorite product with us. We’ll help you build a dashboard for your boss, master skills-based routing, or create something you didn’t even know you needed.

Track 2A: WHO'S USING ZENDESK

Learn from Customers and Partners

We love sharing the spotlight with our customers and partners. Come and learn from some of the most innovative companies in customer experience.

Track 2B: WHO'S USING ZENDESK

Zendesk on Zendesk

We have over ten years in the customer experience business — and we use our own products every day. Here’s where we’ll share how we use Zendesk internally.

Track 3A: PROVIDE BETTER CUSTOMER EXPERIENCE

Hone your CX leadership

For leaders and leaders-to-be. We’ll discuss how to guide your team, hone your personal development, and of course, master the hard skills you need to level up.

Track 3B: PROVIDE BETTER CUSTOMER EXPERIENCE

Build a better support team

Collaboration makes the magic happen, especially in the contact center. This track focuses on workforce management, quality assurance, training, and more.

Do you need to convince your boss?

Try this letter