See what next year’s tracks have in store for you.
Track 1A: BE A ZENDESK EXPERT
Know your Zendesk
Straightforward sessions that make the wide world of Zendesk really, really easy. We’ll pause early and often for questions — and answers.
Track 1B: BE A ZENDESK EXPERT
Take a product deep dive
Nerd out on your favorite product with us. We’ll help you build a dashboard for your boss, master skills-based routing, or create something you didn’t even know you needed.
Track 2A: WHO'S USING ZENDESK
Learn from Customers and Partners
We love sharing the spotlight with our customers and partners. Come and learn from some of the most innovative companies in customer experience.
Track 2B: WHO'S USING ZENDESK
Zendesk on Zendesk
We have over ten years in the customer experience business — and we use our own products every day. Here’s where we’ll share how we use Zendesk internally.
Track 3A: PROVIDE BETTER CUSTOMER EXPERIENCE
Hone your CX leadership
For leaders and leaders-to-be. We’ll discuss how to guide your team, hone your personal development, and of course, master the hard skills you need to level up.
Track 3B: PROVIDE BETTER CUSTOMER EXPERIENCE
Build a better support team
Collaboration makes the magic happen, especially in the contact center. This track focuses on workforce management, quality assurance, training, and more.