Developer agenda

If you’re a developer or support desk technician who is new to our platform, Developer Training is for you. Focusing on adding functionality and on integrating with other systems, this course will give you the lay of the land of our extensible platform.

November 13, 2018

Time

Session

Description

9:00 am - 9:25 am

9:25 am - 11:00 am

Zendesk’s Founder and CEO, Mikkel Svane, kicks off Relate with exciting Zendesk news that you don’t want to miss. Mikkel will be joined by special guests, featuring Brady Stewart from Levi Strauss & Co. While you may not need it, we’ll have plenty of coffee or tea to help jumpstart your day.

11:30 am - 12:00 pm

Cleo Wade seems to be everywhere lately—Marie Claire’s “50 Most Influential Women,” Fast Company’s “100 Most Creative People in Business,” and “Everyone’s BFF” by the New York Times. And there’s good reason for that. Cleo is an artist, poet, author, and Chime for Change advisory board member. At Relate, Cleo will share an original piece with our beloved audience and then chat with Khalida Ali (Zendesk) on the power of self-love, the impact of community building, and the importance of social justice.

12:00 pm - 12:30 pm

Tiffany Apcyznski, VP, Social Impact and Public Policy, Zendesk

1:30 pm - 2:00 pm

The Zendesk Platform is used by thousands of global admins and developers to build apps, orchestrate workflows, and design custom data models. Join Erica Wass (Zendesk) for a comprehensive overview of the Zendesk Platform and a look into the new features that will boost your customer experience to the next level.

2:15 pm - 2:45 pm

Let your customer data lead the way. Join Joe McCarron (Zendesk) and Eric Clay (Squarespace) to learn how you can use the Zendesk Platform to model your business, capture every customer interaction, and build the best relationships with your customers.   

3:15 pm - 3:45 pm

Customer support is about providing a seamless user experience, wherever your customers may be. Join Joe Abbott (Zendesk) to learn how you can use the Zendesk Web Widget and Mobile SDKs to build or embed personalized, omnichannel support on any device to take control of the interactions that matter.

4:00 pm - 4:45 pm

Give your agents the power to provide the best customer interactions. Greg Dreyfus, (Zendesk) sits down with three developers—Brent Pliskow (Box), Mike Moone (BrightReps), and Steve Hollinger (Zendesk) to discuss how their agents use Zendesk Support apps to revolutionize the customer experience.

4:45 pm - 7:00 pm

Opening night reception

November 14, 2018

Time

Session

Description

9:00 am - 9:20 am

Welcome to Day 2

9:20 am - 9:55 am

In an attendee favorite session, Maxwell Luthy (Trendwatching) shares innovations from around the world. He also prepares you with key consumer trends that your company can use to kick ass in 2019.

9:55 am - 10:25 am

No matter what your CX role, technology impacts it. Hear from Adrian McDermott (Zendesk) and Gerardo Soto (Stanley Black & Decker) on what’s next in AI, platform, and IoT.

10:25 am - 11:00 am

Omar Johnson, Former CMO, Beats by Dre and Former VP of Marketing, Apple

11:15 am - 12:45 pm

Training part one: Navigating the dev platform, identifying resources, and understanding API

We’ll start with how to navigate the Zendesk developer platform and identify helpful resources for learning the platform. Then we’ll dive into working with Zendesk API endpoints and follow Zendesk best practices.

12:45 pm - 1:00 pm

Break

Refuel and network with other training attendees.

1:00 pm - 3:00 pm

Training part two: Building an app, using ZAT, and creating customer resources

Next, we’ll cover how to build an app—specifically, using ZAT in the command line and identifying the necessary assets. We’ll wrap up with creating a custom resources app project.

3:00 pm - 3:15 pm

Wrap up and resources

Congratulations on completing Zendesk Developer Training. Now, join us for our closing Relate keynotes.

3:15 pm - 3:45 pm

We’re putting our CEO, Mikkel Svane in the hot seat to answer all your questions. Take advantage of this golden opportunity to pick his brain about the state of customer experience and all things Zendesk.

3:45 pm - 4:15 pm

The San Francisco Gay Men’s Chorus has been an integral part of bridging the LGBTQ community in the Bay Area and around the globe. Chris Verdugo (SFGMC) sits down with Mikkel Svane (Zendesk) to talk about creating a positive space for customers that may not follow your values. Your brand, just like music, can move hearts and minds to drive change.

4:15 pm - 5:00 pm

Mindy Kaling is not just an award-winning comedian, director, and writer. Mindy is an amazing human who gets human interaction. She knows we need more empathy in work and in life. She makes the conscious effort to understand the experiences of others. And she’s damn humble and funny about it. In our closing session, Mindy sits down with Elena Gomez (Zendesk) to chat about empathy, relationships, technology, and customer service—essentially all the things we care about.