Relate Experiences

All around Miami

Relate is more than just your average tech conference, which is why we’ve put together un-Relate-d events for you to check out in Miami.

The Empathy Lab

Step into the Lab, where we examine the science of human interactions, put empathy under a microscope, and share the groundbreaking results. Relate 2020’s Empathy Lab shares the research and results of a recent experiment conducted in partnership with IDEO: Can empathetic design put humanity front and center at work? (Spoiler alert: it can.)

Women in Leadership Luncheon

Join Zendesk for an empowering afternoon of networking and thoughtful conversation at our Women in Leadership Luncheon. Two-time Olympic gold medalist Abby Wambach, and her wife Glennon Doyle, author and non-profit executive, talk careers, inspiration, and partnership. Abby will share insight from ‘Wolfpack,’ which is revolutionizing leadership development for women in the workplace, Glennon reads from her yet-to-be-released book, ‘Untamed.’ The event will be on March 5th, from 1pm-4pm at the Betsy Hotel in South Beach, immediately following the conclusion of Relate 2020. Be one of the first 100 attendees to register and you’ll get a signed copy of ‘Untamed’ before it’s released to the public.

This event is invite-only. Please speak to your Zendesk representative for more info.

Support Community Lunch & Learn

Need a lunch buddy during Relate? Join fellow customer support professionals to share best practices and see a live use case demo from a Zendesk customer. Grab a bite, learn something new, and take home a tropical design postcard from one of our artists. This event is free to Relate attendees, but space is limited, so RSVP to save your seat at the cool kid’s table.

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Zendesk Luminaries

We are revealing the brightest community for our customers – We want to meet engaged leaders in customer experience, working to transform customer experience and connect it to the bottom line. Visit the Zendesk Luminaries lounge by the Expo Hall and start a spark! 

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Zendesk for Developers

Join your developer peers at Relate to learn all about the Zendesk platform and how you can build the best customer experiences. Our specialized developer agenda includes a lunch and learn with Zendesk product and engineering leaders, live coding demos, and a demo booth where you can get all your technical questions answered.

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The Store

Relate wouldn’t be complete without premium swag – be sure to check out what’s available at The Store. All proceeds will be donated to our friends at the International Rescue Committee. We’re even matching up to $25,000 of the amount raised thanks to your generosity! Look for The Store in the Relate app or find us near the Expo hall.


Join us for cocktail hour as we raise a glass to you, for joining us at Relate! We created the first digital conversationalist-mixologist hybrid — that’s a fancy way of saying ‘chatbot’ — built entirely on Sunshine Conversations. Look for us in the Relate app as we look forward to taking your order and practicing a few bartender jokes in between! 

CX Lessons Learned from Freshly, Handy and Novo @ 500 Startups Miami

What do at-home food delivery, the shared economy of home services, and modern banking platforms all have in common? The need for killer customer experiences and top-notch support. Come hear how Freshly, Handy and Novo execute on this mission every day in an effort to serve the modern consumer while scaling high-growth, industry-shifting businesses. They’ll bring the experience (and a good story or two), you bring your questions. See you there!

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A Warm Welcome for Refugee Families

Take a break from all things CX and flex your empathy muscle to help refugees. Come to Zendesk’s social impact booth and learn about our partnership with the International Rescue Committee while assembling welcome kits for families seeking asylum in the U.S.

Sales Leader Dinner at Versace Mansion

Hit the town with an exclusive sales leadership dinner at The Villa Casa Casuarina At The Former Versace Mansion. You’re invited to dinner on Zendesk as we take you out to meet other like-minded sales leaders. Space is limited, and an RSVP required. 

This event is invite-only. Please speak to your Zendesk representative for more info.

Retail Leadership Dinner

Join retail leaders from around the globe and Zendesk’s COO, and former CIO of Gap Inc. and LBrands, Tom Keiser for an interactive discussion. This dinner will feature a group of innovative brand and retail leaders, including the Founders of The Groomsman Suit.

This event is invite only. Please speak to your Zendesk representative for more info.

Gaming Guild

We’re bringing Zendesk gaming customers together to examine customer experience, offer feedback on current challenges, and provide thought leadership from Zendesk’s President of Product Adrian McDermott. This event will include round table discussions and presentations to a select invite-only audience.

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