Frequently asked questions (F.A.Q.)

Good news: Online registration is now open. Click here to reserve your spot.

Online registration will close Sunday, November 11, 2018, at 5:00pm PST.

Yes, registration will close once we’re sold out.

For information on group rates, email us at [email protected].

You should receive an email shortly after registering with a link that will let you log back in and update your information.

There is a promo code section on the second page of our registration form. Please enter your code there and make sure it successfully applied before paying for your ticket.

Relate accepts several methods of payment: Visa, MasterCard, Discover, and American Express. Payment must accompany your registration. Registrations without payment will not be processed.

Prefer to pay by check? Please email us at [email protected] for more information.

Please provide us a written cancellation by 5:00 PM (PST) prior to February 4, 2020, will be refunded, less a $150.00 (USD) processing fee. There will be no refunds for cancellations received after 5:00 PM (PST) onFebruary 4, 2020. Please email us all information regarding cancellations at [email protected].

If you are unable to attend, you may transfer your registration to another person by November 11, 2018.

Interested in sponsoring? Email our team for more info.

This year Relate is taking place at the Fairmont Hotel in the heart of San Francisco.

Relate will take place on November 13-14, with a pre-conference Zendesk Training and Certification Day on November 12.

Yes, take advantage of our negotiated room rates The Fairmont Hotel – San Francisco. Rooms at these discounted rates are limited and will sell out, so don’t wait to book.

Use our room discount rate link to reserve your room.

The following will be provided for Full Pass Attendees: (AM/PM snack, opening reception in expo hall, breakfast, lunch, snacks, and small bites at reception.

The tracks are there to guide you through different content buckets, but the sessions inside of them can be attended by anyone. You’re able to go to sessions from each track or stick to one, it’s up to you! 

You can request a visa letter to assist in obtaining your visa to attend Relate. You must register for the conference prior to requesting a visa invitation. Please send an email to [email protected] and provide the following information:

First name on passport
Last name on passport
Full name on registration
Country of origin
Passport number
Passport expiration date
Date of birth
Full address of your local United States embassy/consulate
*Please note that by requesting a visa letter, this does not guarantee that your local authorities will grant a visa to attend Relate.

Business casual attire is always a good look. We recommend a jacket for air conditioned rooms.

If you have lost an item while at Relate, please visit our information desk (Fairmont Hotel).

Zendesk Training Days are hands-on, classroom style events. We’ve condensed our Zendesk admin training courses into a single, full day course. Led by our team of expert trainers, the event includes lots of Q&A opportunities and time to work with Zendesk Support advocates. Plus, it’s a great way to network with other Zendesk customers and share learnings from your support organization!

The Training Day is on November 12, 2018. Registration and breakfast open at 8:30 AM, with training to start promptly at 9:00 AM. We will learn together until 5:00 PM.

Enroll in 101 for beginning Admins if you…

  1. Are relatively new to Zendesk Support
  2. Need help understanding how you can manage roles and agent permissions
  3. Want clarification on the differences among macros, triggers, and automations and how to build them
  4. Are seeking ideas for how to deflect tickets and minimize your agents’ load
  5. Would like help from our trainers and advocates answering your specific questions

Enroll in 201 for experienced Admins if you…

  1. Use Zendesk Support’s main features easily
  2. Have Inherited a Zendesk and need to reconfigure it or clean it up
  3. Would benefit from learning how to combine features to build a workflow
  4. Need to leverage features (and combinations of features) that scale your implementation and your customer service
  5. Would like to learn from other customers, trainers, and our customer advocates

Sign in through the registration page by adding your first, last name and email and then select “sign-in”. Once you’re signed in you can make edits to your profile. If you need assistance, please email our team.

Tickets will be refunded up to ten days before the event. If nine days or less remain before the event, registrants may transfer their ticket to another individual, but refunds will not be issued.

Yes! We will start the day with a light breakfast at 8:30AM. Lunch will also be provided. We will have beverages available throughout the day as well.

Yes. Please bring your laptop and power cord. We’ve designed the day to be interactive. You’ll work within Zendesk and discover the tools that will help you be successful.

A Zendesk product certification proves that you have best-in-class product expertise. It means you’ve taken an exam to prove your skills and that your mastery in the product is endorsed by Zendesk.

November 12, 2018. There are three timeslots offered: 9AM, 11AM, 1PM

Online registration is now open. Click here to reserve your spot.

Exam fees are fully refundable up to 72 hours before your scheduled appointment. Any cancellations or reschedules after 72 hours will incur a $250 USD ($260 USD Internationally) fee.

Certification exams run less than 2 hours, therefore meals are not included as part of this offering.

Please bring your government issued ID, driver’s license or passport to verify your identity.

Although there are no exam prerequisites, Zendesk recommends test takers have at least 3 months of consistent product use as a Zendesk Support Administrator and know the concepts covered in the following courses:

  1. Zendesk Support Essentials
  2. Defining Users Roles and Responsibilities
  3. Ticket Workflows
  4. Certification Prep Course