A window into seamless conversational support

A window into seamless conversational support

Sometimes, customer issues require the expertise of your peers. With Side Conversations, you can easily include internal experts or third parties who can help you solve your customers’ tickets—right in the Zendesk interface. For your agents, it’s a time saver, and for your customers, a seamless experience. In this session, learn all about the advantages of Side Conversations, how to set them up, how your agents will use them, and how it can be when paired with other features like light agents and our Slack integration.

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