Benchmark your customer experience with brands from around the world

Benchmark your customer experience with brands from around the world

Ah, the Benchmark. Some will participate; all will benefit. Join Claire Peracchio (Zendesk) and Cheryl Neoh (Zendesk) as they share the most important metrics for a productive help desk, data-driven best practices, and how teams globally stack up—industry, size, target audience, and location—against the competition. The Zendesk Benchmark looks at topics like omnichannel support, scaling with self-service, and the platform approach to support.

Featured Speaker

Claire Peracchio PMM, Benchmark Research, Zendesk

Cheryl Neoh Product Marketing Manager, Market Strategy, Zendesk

Event time

November 14, 2018,

11:30 am - 12:30 pm

Event Tracks

  • Track 3 - Provide better customer experience

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