Measuring and improving CX at Zendesk

Measuring and improving CX at Zendesk

Every customer interaction generates data. At Zendesk, we have a lot of customers, a lot of interactions, and a lot of data. So how do we keep track of it all? Join Martin Doettling (Zendesk) and Brian Harris (Zendesk) as they discuss how we use Explore at Zendesk. You’ll leave with actionable analytics tips that your team can apply right away.

Featured Speaker

Brian Harris Director of Customer Advocacy, Zendesk

Martin Doettling GM, Explore, Zendesk

Event time

March 3, 2020,

3:15 pm - 3:45 pm

Event Tracks

  • Track 2 - Who's using Zendesk

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