Outsourcing doesn’t have to get ugly. The fact is, business process outsourcing (BPO) helps brands offer scalable, flexible support without compromising quality. BPOs can provide internal tools, processes, and even agents who speak certain languages or have needed skills. Of course, outsourcing support without ensuring the customer is top of mind can be a recipe for disaster. Kathy Dalpes (Zendesk) and Sean Rivers (Republic Wireless) provide outsourcing strategies for success. They’ll cover how to choose the right tools, train partners on your internal processes, and ultimately, empower your BPO to be a natural extension of your organization.