Embrace a growth mindset: Are you ready for the changing role of support?

Embrace a growth mindset: Are you ready for the changing role of support?

The best customer support teams don’t just react—they anticipate their customers’ needs. Steven Yan (Zendesk) joins Leor Lapid (Dorm Room Movers) to look at the benefits of support teams that create proactive experiences, manage the customer journey, and enable their company to serve new markets and customers.

Featured Speaker

Steven Yan VP and GM, Connect and Outbound, Zendesk

Leor Lapid Co-Founder & CEO, Dorm Room Movers

Event time

November 14, 2018,

2:15 pm - 2:45 pm

Event Tracks

  • Track 1 - Know your Zendesk

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