Go with the workflow: Enhanced agent experiences in Zendesk Support

Go with the workflow: Enhanced agent experiences in Zendesk Support

Learn valuable tips and tricks on how to best set up your support workflow. Join Andrew Reback (Zendesk) and Julie Yee (Zendesk) as they disclose Zendesk’s future of workflow. You’ll also learn how to optimize your ongoing and day-to-day support operations. (Cool, huh?) And then, Brandon Savage (Box) will share how they streamlined with Zendesk and why Box started leveraging a swarm model for their support operations.

Featured Speaker

Andrew Reback Senior Director, Product Management, Zendesk

Julie Yee Senior Product Marketing Manager, Zendesk

Brandon Savage Sr. Director, User Services, Box

Event time

November 13, 2018,

1:30 pm - 2:00 pm

Event Tracks

  • Track 1 - Know your Zendesk

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