Learn valuable tips and tricks on how to best set up your support workflow. Join Andrew Reback (Zendesk) and Julie Yee (Zendesk) as they disclose Zendesk’s future of workflow. You’ll also learn how to optimize your ongoing and day-to-day support operations. (Cool, huh?) And then, Brandon Savage (Box) will share how they streamlined with Zendesk and why Box started leveraging a swarm model for their support operations.