Navigating conflict in customer service: How to reach resolutions and improve relationships

Navigating conflict in customer service: How to reach resolutions and improve relationships

Conflict in the workplace, and conflict with customers is inevitable—and that’s a good thing. Join Amy Gallo, contributing editor at Harvard Business Review and author of the HBR Guide to Dealing with Conflict, to learn about how management research and practical insights can help you confidently navigate customer conflict like a pro.

Featured Speaker

Amy Gallo Writer, speaker, and author, Harvard Business Review

Event time

November 14, 2018,

11:30 am - 12:30 pm

Event Tracks

  • Track 3 - Provide better customer experience

Do you need to convince your boss?

Try this letter