Help your helpdesk: What your internal helpdesk can learn from customer support

Help your helpdesk: What your internal helpdesk can learn from customer support

Your company may be all about customer service, but sometimes, we forget that our employees are customers too. High morale in a customer support center means that employees are more engaged, loyal, and happier overall—and a happy employee means a better experience for your customers. The same attention that you give your customer support center should also be given to your internal helpdesk—it can make or break how employees feel. Hear directly from Zendesk’s CIO on how the helpdesk—from onboarding to tickets—strengthens the culture of a company.

Do you need to convince your boss?

Try this letter