Hidden obstacles to outstanding service

Hidden obstacles to outstanding service

It seems like customer service should be obvious. However, research reveals that even the best customer service professionals face hidden or even counterintuitive obstacles that make it difficult to serve customers at the highest level. Through a blend of fun experiential activities, real-life stories, and cutting-edge research, you’ll uncover your own obstacles to delivering outstanding service—and how you can overcome them.

Do you need to convince your boss?

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