How Shopify’s support gurus drive revenue

How Shopify’s support gurus drive revenue

Does your organization still perceive your contact center as a cost center? Do you want to break free of the never-ending cycle of headcount reductions and increased workloads? Join Marcie Murray (Shopify) and Rick Nucci (Guru) to hear how support agents can drive revenue and increase customer success. Marcie will share Shopify’s unique combination of highly empowered people, empathetic processes, and best-in-class technology.

Featured Speaker

Marcie Murray Director of Support, Shopify

Rick Nucci Co-founder and CEO, Guru

Event time

March 3, 2020,

3:15 pm - 3:45 pm

Event Tracks

  • Track 2 - Who's using Zendesk

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