How your small business can offer big support

How your small business can offer big support

No matter what size your business is, customers have big expectations about the service they want to receive. In this session, we’re sharing the key findings around the consumer expectations of customer service in the U.S. and the impact it has on small businesses. Diane Hagglund, Principal at Dimensional Research, will dive into how to optimize your buyer’s journey and create communication channels that matter.

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