ICMI: The CX accelerator workshop

ICMI: The CX accelerator workshop

Prep yourself to implement all the great ideas you’ll hear at Relate. This workshop is designed for contact center leaders who want to be the frontrunners of initiating, improving, and optimizing an effective CX program. You’ll go in-depth on understanding CX versus customer service, tracking and using key CX metrics, building a customer journey map, understanding the importance of customer experience maturity, and utilizing voice of the customer feedback.

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