ICMI: Transform and deliver with the contact center assessment and development workshop

ICMI: Transform and deliver with the contact center assessment and development workshop

Apply the lessons of the world’s best customer contact centers to transform your service and sales delivery systems. Get the information, tools, and direction necessary to manage a contact center strategy that’s right for your business. From there, you’ll work through realistic exercises with your peers to discuss key contact center challenges. Leave with tools, techniques, and strategies that you can implement immediately—and reference for years to come.

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