As humans, we interact with thousands of other people over the course of our lifetime—in person, over the phone, through email, and via SMS and chat. And each one of those micro-moments makes an impact. Imagine if those interactions were primarily positive, meaningful, and filled with empathy. What would that world be like? Hear from Tiffany Apczynski (Zendesk) and Ben Collet (Zendesk) as they talk about harnessing these micro-moments and the power of the empathy ripple effect in business and customer support. It is indeed time to ignite the empathy revolution.