Empathy in action: 5 tips to integrate volunteering into your contact center

Empathy in action: 5 tips to integrate volunteering into your contact center

Volunteering and CSR activities have proven to be beneficial in the workplace—but everyone can admit that they’re tough to work into a schedule. Join Megan Trotter (Zendesk), Todd Lienart (Zendesk) and Debbie Cullen (Complia Health) as they give five ways to make CSR work for you and your customers—which ultimately leads to higher QA and CSAT scores, faster ticket resolution, and happier employees.

Featured Speaker

Megan Trotter Director, Corporate Social Responsibility Engagement, Zendesk

Todd Lienart Director, Corporate Social Responsibility, Zendesk

Debbie Cullen Chief Client Officer, Complia Health

Event time

November 13, 2018,

3:15 pm - 3:45 pm

Event Tracks

  • Track 3 - Provide better customer experience

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