The first contact center opened in 1965. Newsflash: it’s 2019, and a lot has changed. The modern-day contact center is omnichannel, cloud-based, social, adaptive and puts the customer at the center of all conversations. (And that’s saying alot compared to the old days of on-premise telephones.)
Join us for a deep dive into how omnichannel engagement empowers CX teams to operate more efficiently, improves performance metrics, and drives business growth.