Omnichannel: From customer engagement strategy to everyday success

Omnichannel: From customer engagement strategy to everyday success

Customer interactions are constantly evolving—the ways they communicate, the channels that they use, and how often that they do it. To keep your business moving forward, you need to adapt. Join Mark Bloom (Zendesk) and Orlando Gadea (Stanley Black & Decker) as they discuss all things omnichannel—customer paradigm shifts, Zendesk product solutions, and the omnichannel strategy your business needs to succeed. Orlando will show how Stanley Black & Decker is raising the bar with omnichannel support.

Featured Speaker

Mark Bloom Director, Product Marketing, Zendesk

Orlando Gadea Business Innovation Manager, Stanley Black & Decker, Inc.

Event time

November 13, 2018,

4:00 pm - 4:45 pm

Event Tracks

  • Track 1 - Know your Zendesk

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