You’re an awesome customer support agent, aren’t you? But what’s next if you’re interested in moving up? Working as an agent can lead to countless career paths, and it’s good to have goal-setting advice along the way. Hear tips and tricks from Erin Hampe (Zendesk) who got her start as an agent and now manages support teams globally. Learn how you can use her journey to expand your own career in the CX industry.