Introducing new technologies to transform customer experiences

Introducing new technologies to transform customer experiences

In the digital age, companies need to do business a little differently. Customers expect effortless, intuitive experiences, and those expectations extend to organizations of all kinds—from cutting-edge startups to Fortune 500 companies and government agencies. David Williams (Zendesk) and Dustin Swayne (State of Tennessee) explain how enterprise businesses can transform customer experiences by moving from legacy contact centers to flexible, cloud-based technologies. (It can happen. We swear.)

Featured Speaker

David Williams VP and GM, Zendesk

Dustin Swayne Deputy Commissioner, State of Tennessee

Event time

November 13, 2018,

1:30 pm - 2:00 pm

Event Tracks

  • Track 5 - Best practices for growth

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