Tap into the power of voice for better customer experiences

Tap into the power of voice for better customer experiences

As much as it seems that customers love self-service, chat, and digital channels, the results are clear: they still love talking to real humans. Phone conversations continue to be one of the most popular customer channels, which means more opportunities for brands to offer personalized support. Join Emily Vince (Zendesk) and Enoch Owen (The Black Tux) as they share the benefits of effective phone support and give tips on how to incorporate voice into an omnichannel strategy.

Featured Speaker

Emily Vince Product Marketing Manager, Talk, Zendesk

Enoch Owen Director of Customer Care, The Black Tux

Event time

March 3, 2020,

3:15 pm - 3:45 pm

Event Tracks

  • Track 1 - Know your Zendesk

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