Know thy customers: the future of the agent experience

Know thy customers: the future of the agent experience

With customer expectations constantly on the rise, innovative techniques and approaches are close to follow. Now, customer service agents are expected to know everything about the customer, be knowledgeable about their products and services, be adept at using increasingly complex tools, and ensure the customer is satisfied. In this session, we’ll help front-line agents and managers tackle the ever-changing CX landscape.

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