Lessons learned from scaling a remote team

Lessons learned from scaling a remote team

The more channels we add to our support portfolio, the more complicated our support organization becomes. And the more global and remote our support teams are… well, the complications continue. Thank goodness for experts who have already experimented with lots of scenarios to gain flexibility, scalability, and added expertise. Kalpana Chandrasekhar (HotelTonight) explains their lessons learned when using remote agents for omnichannel support.

Featured Speaker

Kalpana Chandrasekhar VP, Customer Experience, HotelTonight

Event time

March 3, 2020,

2:15 pm - 2:45 pm

Event Tracks

  • Track 2 - Who's using Zendesk

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