What women leaders bring to the contact center

What women leaders bring to the contact center

Women leaders bring more to customer experience than the expected feminine qualities like patience, empathy, and communality. Women leaders tend to think of service holistically, rather than zeroing in on just the numbers. And that is a good thing for employee morale, for the customer experience, and for the company bottom-line. Hear from some of our industry’s best and brightest and learn how they are positively changing the future of customer experience.

Talei Wood, Vice President Support, Vend

Nicole Naidu, Head of Global Customer Support Operations, AR/VR, Facebook

Kathleen Barrett, SVP Enterprise & Head of Creator Success, Vimeo

Elena Gomez, Chief Financial Officer , Zendesk

Joanne Guerriero, VP, Client Success, Frontline Education

Sangeetha Rai, VP Customer Success, NorthwesternMutual

Event time

March 3, 2020,

2:15 pm - 3:00 pm

Venue location

Miami Convention Center

Event Tracks

  • Track 3 - Provide better customer experience

Do you need to convince your boss?

Try this letter