Women leaders bring more to customer experience than the expected feminine qualities like patience, empathy, and communality. Women leaders tend to think of service holistically, rather than zeroing in on just the numbers. And that is a good thing for employee morale, for the customer experience, and for the company bottom-line. Hear from some of our industry’s best and brightest and learn how they are positively changing the future of customer experience.
Talei Wood, Vice President Support, Vend
Nicole Naidu, Head of Global Customer Support Operations, AR/VR, Facebook
Kathleen Barrett, SVP Enterprise & Head of Creator Success, Vimeo
Elena Gomez, Chief Financial Officer , Zendesk
Joanne Guerriero, VP, Client Success, Frontline Education
Sangeetha Rai, VP Customer Success, NorthwesternMutual