What women leaders bring to the contact center

What women leaders bring to the contact center

Fun fact: globally, women comprise 71 percent of the contact center workforce, handling more customer interactions than their male counterparts. Not fun fact: women don’t dominate in support leadership roles; that needs to change. Join InaMarie Johnson (Zendesk), Marcie Murray (Shopify), Stephanie Dorman (Mediaocean), Beth Held (Micro Center), and Laura West (ThirdLove) to hear how they bring emotional connectivity to their organizations, think about the business holistically, and manage diverse customers and teams.

Featured Speaker

InaMarie Johnson Chief People Officer, Zendesk

Marcie Murray Director of Support, Shopify

Stephanie Dorman SVP, Client Services, Mediaocean

Beth Held Director of Call Center Operations, Micro Center

Laura West Senior Manager, Customer Experience and Operations, ThirdLove

Event time

November 13, 2018,

4:00 pm - 4:45 pm

Event Tracks

  • Track 3 - Provide better customer experience

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