When women lead the contact center

When women lead the contact center

While female leaders tend to be associated with empathy, patience, and communality, there’s so much more to it than that. The ones in our industry tend to think of the contact center holistically—rather than zeroing in on just the numbers—and that is a good thing for employee morale, for the customer experience, and for the company bottom-line. Hear from some of our ndustry’s best and brightest female leaders and how they are positively changing the future of the contact center.

Do you need to convince your boss?

Try this letter