From vision to reality: The evolution of Zendesk’s customer service

From vision to reality: The evolution of Zendesk’s customer service

In the age of the customer, many businesses think of the customer experience as a strategic priority. Join Kathy Dalpes (Zendesk) and Melissa Burch (Zendesk) as they share how they navigate growing pains, evolve Zendesk Support from industry-standard to industry-leading, and the lessons they’ve learned along the way.

Featured Speaker

Kathy Dalpes VP, Customer Advocacy, Zendesk

Melissa Burch Manager, Online Support, Zendesk

Event time

November 13, 2018,

1:30 pm - 2:00 pm

Event Tracks

  • Track 2 - Who's using Zendesk

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