Mindy Kaling is not just an award-winning comedian, director, and writer. Mindy is an amazing human who gets human interaction. She knows we need more empathy in work and in life. She makes the conscious effort to understand the experiences of others. And she’s damn humble and funny about it. In our closing session, Mindy sits down with Elena Gomez (Zendesk) to chat about empathy, relationships, technology, and customer service—essentially all the things we care about.