Your boarding pass to global support

Your boarding pass to global support

When your company goes global, support organizations have to meet customers where they are, no matter what time zone or language. Katherine Kelly (Zendesk) and Pierre Lazarus (Uber) discuss how to manage a global support program—including using processes and tools that scale, offering global support while addressing regional needs, calibrating your data, and quickly adapting to emerging requirements, like GDPR. If you have plans to go international, this session is not to be missed.

Featured Speaker

Pierre Lazarus Global External Tools Program Manager, Uber

Event time

March 3, 2020,

2:15 pm - 2:45 pm

Event Tracks

  • Track 5 - Best practices for growth

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