Speakers

The best and brightest from the customer experience community and beyond.

Image of Gus Balbontin

As the former Executive Director and CTO of Lonely Planet, Gus led one of the most loved brands in the world through significant disruption. Easier said than done. Gus remains heavily involved with the startup scene around the world as a founder, investor and advisor. In his spare time, he’s the Entrepreneur in Residence at Victoria University.

Gus Balbontin

Former Executive Director and CTO of Lonely Planet

Image of Jade Simmons

Called a “musical force of nature,” Jade Simmons is easily one of the most exciting and versatile artists on the scene today. She delivers stunning Main Stage keynote presentations that potently combine music, virtuoso performance and riveting storytelling to speak into the hearts, minds and goals of a company’s most valuable resource…their people.

Jade Simmons

Rockstar Concert Pianist, Best of SXSW performer

Image of Jesse Itzler

Jesse is the author of the New York Times bestseller, Living with a Seal, and co-founder Marquis Jet, the world’s largest private jet card company. Jesse also partnered with Zico coconut water, which he and his partner sold to The Coca-Cola Company. When he’s not running ultra-marathons, eating vegan food or being a dad to his four kids, Jesse can be found at the NBA’s Atlanta Hawks games, where he’s an owner of the team.

Jesse Itzler

Author of Living With A SEAL, Co-Founder of Marquis Jet, Owner of the Atlanta Hawks

Image of Sarah Robb O’Hagan

Sarah Robb O’Hagan is an executive, activist, entrepreneur, and now the founder and CEO of Extreme Living—a company designed to help individuals, teams, and organizations play to their highest potential. She is now the CEO of EXOS, the world leader in elite performance training that helps people reach higher and achieve more.

Sarah Robb O’Hagan

CEO at EXOS, Activist, and Entrepreneur

Image of Carl Bass

Carl Bass is a former president and chief executive officer of Autodesk, Inc., a maker of professional 3D design software and consumer applications, and was a co-founder of Ithaca Software, which commercialized HOOPS, a 3D graphics system.

Carl Bass

Former President and CEO, Autodesk

Image of Sarah Reed

When she’s not packing suitcases or unpacking boxes, Sarah Stealey Reed guides the content for Zendesk’s events. Before grabbing the Relate helm, Sarah ran contact centers and customer service teams around the world.

Sarah Reed

Sr. Director of Events, Zendesk

Image of Amy Sandler

As chief marketing officer and coach at Radical Candor, Amy Sandler has trained tens of thousands around the world, from CEOs to individual contributors. Amy has over 20 years of experience in senior roles. A professional speaker, corporate mindfulness trainer, and certified teacher of the Search Inside Yourself leadership program developed at Google, Amy has also walked on fire 5 times.

Amy Sandler

CMO and Coach, Radical Candor

Image of Henry Davis

Henry Davis

Founder and CEO, arfa Inc and former President and COO, Glossier

Image of Abby Wambach

Abby Wambach became a champion because of her incredible talent as a soccer player. She became an icon because of her remarkable wisdom as a leader. As the co-captain of the 2015 Women’s World Cup Champion Team, she created a culture not just of excellence, but of honor, commitment, resilience, and sisterhood.

Abby Wambach

Olympic Gold Medal Soccer Icon

Image of Jeff Titterton

Jeff currently leads Zendesk’s marketing organization. He brings 18 years of experience leading marketing, product marketing, and conversion and retention optimization from early-stage startups to enterprise companies.

Jeff Titterton

Chief Marketing Officer, Zendesk

Image of Fancy Mills

A current LinkedIn Author and Director of Training and Content for ICMI and HDI- Fancy brings over twenty years of experience specializing in consulting, training and human resource development. Her main focus has been working with support centers and contact centers across industries to optimize their performance. As a consultant, she has certified thousands of service and support professionals around the world in virtual and classroom environments.

Fancy Mills

Group Training and Content Director, HDI & ICMI

Image of Adam Van Cleeff

High Growth Customer Success leader rapidly scaling process, technology, and people, by investing time to build open and honest relationships, forming communities and creating the environment for technical competence and organizational clarity.

Adam Van Cleeff

VP Customer Success, Fullscript

Image of Cynthia Mak

Cynthia loves to automate and dislikes copy-pasting. Combining her background in behavioural sciences with over 13 years work experience in technical support and customer service, her main focus is to enable her department to grow and develop where it really matters: improving customer experience through happy human interactions.

Cynthia Mak

Manager Customer Service, BESTSELLER E-commerce

Image of Marco Trecroce

Marco Trecroce

Senior VP and CIO, Four Seasons

Image of John Wie

Born in NC, raised in VA, lived in Chicago, San Diego, and now SF. Formerly of the Seattle Mariners, Impact Basketball, SteelSeries, Razer, Skullcandy, and now with Logitech through the acquisition of ASTRO Gaming.

John Wie

Director, Customer Experience, Logitech

Image of Glennon Doyle

Glennon Doyle is the #1 New York Times Bestselling author of Love Warrior, a 2016 Oprah’s Book Club selection, as well as the hilarious New York Times Bestseller Carry On, Warrior. She is an activist, speaker and founder of Together Rising, a non-profit organization that has raised over seven million dollars for women, families and children in crisis.

Glennon Doyle

Activism Speaker, #1 New York Times Best-Selling Author, Founder of Momastery

Image of Jeff Toister

Jeff Toister helps companies get their employees obsessed with customer service. He’s the author of three books, including Getting Service Right.

Jeff Toister

Author, Consultant, and Trainer, Toister Performance Solutions, Inc.

Image of Diane Hagglund

Diane Hagglund is the founder of Dimensional Research. Her passion is making data approachable, actionable, and (ideally) even fun.

Diane Hagglund

Principal, Dimensional Research

Image of Adrian McDermott

Adrian McDermott has served as Zendesk’s President of Products since October 2016. Mr. McDermott served as Zendesk’s Senior Vice President, Product Development from July 2010 until October 2016. Mr. McDermott holds a B.Sc. in computer science from De Montfort University.

Adrian McDermott

President of Products, Zendesk

Image of Sara Archer

Sara leads sales and marketing at ChartMogul. If she’s busy not helping subscription businesses understand what net negative churn is, you can probably find her making a mess in the kitchen.

Sara Archer

Head of Sales and Marketing, ChartMogul

Image of Elena Gomez

Elena Gomez is the Chief Financial Officer at Zendesk, bringing 25+ years of experience leading finance organizations for global companies, including Visa and Salesforce. Under her leadership, Zendesk has increased revenue from a run rate of $300M to more than $800M, positioning the organization on its path to become a multi-billion dollar company.

Elena Gomez

CFO, Zendesk

Image of Brent Pliskow

Brent leads Box’s North America Product Support Team. With over 15 years experience building support, knowledge management, and operations teams, he ensures that Box’s customers receive world-class support with a focus on scale, impact, and the customer experience.

Brent Pliskow

Director, Product Support, Box

Image of InaMarie Johnson

Ms. Johnson has served as Zendesk’s Chief People Officer since June 2018 and assumed the role of Chief People & Diversity Officer in January 2020. Ms. Johnson has served as Senior Vice President and Chief Human Resources Officer for Plantronics, Inc., Chief Human Resources Officer at UTi Worldwide Inc., and several senior leadership roles at Honeywell International Inc. 

InaMarie Johnson

Chief People & Diversity Officer, Zendesk

Image of Jamie Whited

Jamie has spent her entire career paving the way to improving the Client Experience in various industries. Jamie’s strong conviction that CX is more than just delivering support or service has allowed her to always think outside the box. Her passion for people, problem-solving, data, making an impact and delivering a WOW drive her efforts every day.

Jamie Whited

Director of Customer Service, Brightwell

Image of David Williams

David Williams is the general manager for Zendesk’s flagship customer service software product. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

David Williams

VP and GM, Zendesk

Image of Jeanne Foley

Jeanne Foley is a fashion industry expert and entrepreneur who co-founded The Groomsman Suit in 2016. Previously, Jeanne spent 12+ years in the fashion industry, engineering apparel fit & construction as a Technical Designer for Under Armour, Abercrombie & Fitch and Talbots. She earned her Bachelor of Arts Degree in Fashion Design from the Illinois Institute of Art. In 2019, Jeanne was listed on Inc.’s Female Founder 100 list.

Jeanne Foley

Co Founder, The Groomsman Suit

Image of Sean Kinney

Sean is an operations-centric leader overseeing the global support team at InVision, a design-focused company with over 5M global users. His expertise is in building scalable, efficient operations while maintaining a high quality of support.

Sean Kinney

Sr Director of Support, InVisionApp

Image of Diana Ganz

Prior to co-founding The Groomsman Suit, Diana served as Chief Executive Officer for two different Boston based companies. In 2015, she was recognized as a top executive by winning the Boston Business Journal’s 40 Under 40 award. Diana her degree in Biopsychology from the University of Michigan and graduated with an MBA from the MIT Sloan School of Management.

Diana Ganz

Co Founder, The Groomsman Suit

Image of Jacob Shields

I’ve spent the last 15 years in the Contact Center industry with varying leadership roles. At CCI Systems, I lead our Contact Center and Advanced Support Teams to provide technical support for customers staying in hotels, residential and business cable internet service, fiber internet, TV support, and internet support for apartment complexes. I’m also a United States Army Veteran and have been deployed to Iraq in support of Operation Iraqi Freedom & Operation New Dawn.

Jacob Shields

Sr. Manager - Contact Center, CCI Systems, Inc.

Image of Teresa Haun

Teresa Haun leads Product Marketing for Zendesk Guide and AI. Her team focuses on helping businesses adopt better knowledge management practices to create the best self-service experiences for their customers and agents.

Teresa Haun

Director of Product Marketing, Zendesk

Image of Tyler Meema

Tyler started his journey in Support in 2012 and have fallen in love! The things he loves most about his time on support teams are the client interaction, building teams, and working towards proving how valuable support teams are for their organizations. He has a 2-year-old daughter Winifred and his dog Lancelot is a bit of a Wealthsimple celebrity.

Tyler Meema

Director of Client Success, Wealthsimple

Image of Talei Wood

Talei is an innovative, creative and achievement-oriented leader who loves working in high growth Saas companies. She is an expert in running Customer Experience, Customer Success and Support functions with a proven track record in running high performing teams across the globe – from Seattle to Auckland. She is currently on a mission to provide a world-leading customer experience at Vend.

Talei Wood

Vice President Support, Vend

Image of Brandon Tidd

Brandon Tidd is a Customer Experience Champion and Zendesk Administrator at BrandMuscle. BrandMuscle helps brands scale their local channel marketing, spend more efficiently, and ensure brand compliance. Brandon is a proud alumnus of Kent State University, husband and father; Cleveland born & raised and the author of the book, “Simply Digital.”

Brandon Tidd

Manager, Local Marketing Support, BrandMuscle

Image of Tiffany Apcyznski

Tiffany Apczynski is vice president of public policy and social impact at Zendesk and the executive director of the Zendesk Neighbor Foundation. She joined the company in 2010 as one of the company’s earliest hires.

Tiffany Apcyznski

VP, Social Impact and Public Policy, Zendesk

Image of Warren	Levitan

Warren is passionate about helping brands build more meaningful relationships with customers. He founded and led multiple technology companies focused on CRM and messaging solutions, delivering next-gen solutions for global leaders including Verizon, Uber, Four Seasons, Harry’s and Betterment. Warren co-founded Smooch, acquired by Zendesk in 2019.

Warren Levitan

VP, Conversational Business, Zendesk

Image of Jessica Harris

Jessica has been working in the Fintech space for 4 years and has recently begun leading the Customer Connections function within GoCardless (recently named as one of the top Y Combinator companies of all time). She’s passionate about empowering employees to create and develop a truly customer-centric culture, across all teams within the organization.

Jessica Harris

Customer Connections Specialist, GoCardless

Image of Joanne Guerriero

Joanne has served in several senior leadership positions for multi-billion dollar companies. She’s built successful service center operations, client relationships, product & sales partnerships, that improved quality client retention, increased employee satisfaction & revenue growth. Motivated by a strong desire to help associates reach their full potential, she credits her accomplishments to identifying and getting the right people into the right role.

Joanne Guerriero

VP, Client Success, Frontline Education

Image of Raphael Gueller

Raphael is a design expert with focus on strategy and storytelling. As Creative Director at Zendesk, he oversees all brand experiences, from events and trade shows to office design and print magazines. Previously, he worked at Winkreative, the sister company of Monocle magazine, where he was managing major agency clients such as BMW, Lexus and Wimbledon. He is also co-founder of The Retail Psychologist, a consultancy on consumer psychology.

Raphael Gueller

Creative Director, Zendesk

Image of Kelly Dees

Kelly Dees

Customer Experience Leader, Ingersoll Rand

Image of Laurence Hardie

Laurence works in our office in San Francisco. As part of his role on the Customer Education team, Laurence works with our customers to teach them all the different ways they can utilize our products.

Laurence Hardie

Sr. Trainer, Customer Education, Zendesk

Image of Jenny Dempsey

Jenny Dempsey, CX Manager for NumberBarn, has 15 years of experience working on, building and leading customer service teams. She has been recognized for her thought leadership in wellness and customer service. She is the co-founder and writer for CustomerServiceLife.com and is on the board of CX Accelerator.

Jenny Dempsey

Customer Experience Manager, NumberBarn

Image of Brian Harris

Brian is the Director of Customer Advocacy in AMER and has been at Zendesk for 4 years. He is passionate on finding ways to drive growth and engage employees through metrics.

Brian Harris

Director, Customer Advocacy, Zendesk

Image of Kathleen Barrett

Kathleen is the SVP of Enterprise and Head of Creator Success at Vimeo, the world’s leading professional video platform and community. She serves as the strategic leader of Enterprise efforts and overlooks Vimeo’s community, support, and solutions teams, responsible for delivering delightful and engaging customer experiences that help creators succeed and meet the standards of Vimeo’s brand and quality of service with every interaction.

Kathleen Barrett

SVP Enterprise & Head of Creator Success, Vimeo

Image of Jonathan Bolton

JB is the SVP of BombBomb in Colorado Springs – one of INC’s best places to work – he has overseen 100x growth as one of the original members of the executive team and led Customer Success, Sales, Operations, Talent, Business Intelligence, and IT. BombBomb enables everyone in your organization to easily record, send, and track personal videos so that they can break through the digital noise, build human connection, and get a “yes” faster and more often.

Jonathan Bolton

SVP of Operations, BombBomb

Image of Susan Chaika

Susan Chaika is a Product Marketing Director at Zendesk, where she helps define compelling value propositions to help more businesses be the company their customers want them to be.

Susan Chaika

Director of Product Marketing, Zendesk

Image of Todd Caponi

Todd Caponi is author of the award-winning and international best-selling book, The Transparency Sale, Managing Director of Chicago’s VentureSCALE, and a speaker & workshop leader as Principal of Sales Melon LLC. He’s also a former multi-time C-Level sales leader and current behavioral science nerd.

Todd Caponi

Author, The Transparency Sale

Image of Amanda Gamblin

Amanda joined the Zendesk team in January 2018 from a role as a Support Operations Director and Zendesk admin with 10+ years of experience in training, onboarding, and customer support & operations. As a Zendesk product expert and certified Support Admin, Guide Specialist and Explore Data Analyst, she believes the key to unlocking the most out of any tool is knowledge.

Amanda Gamblin

Sr. Trainer, Customer Education, Zendesk

Image of Dilip Ratnam

Dilip Ratnam

VP, Customer Experience, Upwork

Image of Laura Adams

Laura Adams joined the Zendesk Customer Education team in 2018 as a Senior Trainer, and more recently has moved into the role of managing the EMEA based trainers. With 15 years experience delivering corporate training from cloud technologies to telecommunications and non-profit organisations, Laura’s passion for CX is at the forefront of everything she does.

Laura Adams

Associate Manager, Customer Education, Zendesk

Image of Jon Braga

Jon’s career has focused on operational aspects in the consumer space and enabling his organizations to deliver amazing customer experiences that ensure brand loyalty. Always focused on the customer looking to take the experience to the next level through process or technology advances, such as AI and RPA. Jon has been on several tech company’s customer advisory boards where he has been able to help drive innovation.

Jon Braga

Sr. Director Support & Operations, Gametime

Image of Nicole Naidu

Nicole has spent over 20 years challenging herself and her teams to deliver optimal customer outcomes through the use of technology and creativity. She is a passionate Customer Operations Leader who believes in reducing customer effort to build loyalty and foster retention, drives a company-wide culture centered around customer experience, and evangelizes the power of advocacy.

Nicole Naidu

Head of Customer Support Ops | AR/VR, Facebook

Image of Tom Keiser

Tom Keiser

Chief Operations Officer, Zendesk

Image of Caroline Hynes

Caroline Hynes

Director, Explore Product, Zendesk

Image of Matt Owens

Matt has worked in the tech space for 8 years for a variety of companies. He has a passion for support operations and workflow automation.

Matt Owens

Support Workflow Developer, Netflix

Image of Colleen Berube

Colleen Berube

Chief Information Officer, Zendesk

Image of Andrea Frangadakis

Andrea Frangadakis

Director of CX Strategy and Business Operations, Stitchfix

Image of Jen Burton

Jen started her career in CS at Amazon, back when the entire department fit in a single building in downtown Seattle. Over the past 20 years, she’s created service strategies for user-generated content, SAAS products, and massive online communities. She is now leading support at Digit, a fintech company making financial health effortless for everyone.

Jen Burton

Head of Customer Support, Digit

Image of Maarten Van Horenbeeck

Maarten Van Horenbeeck

CISO, Zendesk

Image of Melissa Burch

Melissa Burch

Director, Customer Advocacy, Zendesk

Image of Bandar El-Eita

Bandar El-Eita

Director, Product Marketing, Zendesk

Image of Max Yoder

Max Yoder is CEO and co-founder of Lessonly, the powerfully simple training software that helps millions of people learn, practice, and Do Better Work. Every day, he is grateful that he got cut from the basketball team two years in a row. His first book, Do Better Work, was published in February 2019. Max lives in Indianapolis with his wife, Jess.

Max Yoder

CEO and co-founder, Lessonly

Image of Joe Abbott

Joe Abbott

Senior Product Marketing Manager, Zendesk

Image of Shawna Wolverton

Shawna Wolverton

SVP Product, Zendesk

Image of Jon Aniano

Jon Aniano

VP of Product, Zendesk

Image of Giselle Hernandez

Giselle Hernandez is the Supervisor of Global Casino Services. She has been apart of this department for over 3 years. She oversees 23 agents who communicate with our casino guests that sail within their 9 brands. Our team makes sure our casino guests are happy and excited to set sail towards their vacation.

Giselle Hernandez

Global Casino Services, Carnival Corporation

Image of Elisabeth Zornes

Elisabeth Zornes has served as our Chief Customer Officer since February 2019. She leads the teams responsible for helping customers onboard and maximize the benefits of our growing product portfolio. She brings 20 years of experience as a leader in customer support, operations, and services, most recently leading global customer support for Microsoft Office consumers, enterprise customers, and partners.

Elisabeth Zornes

Chief Customer Officer, Zendesk

Image of Polomi Batra

Polomi Batra is a Senior Product Marketing Manager for the Zendesk Support Suite. Her team builds products like live chat and messaging to connect with customers in a fast and responsive way, through their favorite messaging apps like WhatsApp.

Polomi Batra

Senior Product Marketing Manager, Zendesk

Image of Mark Banuelos

Mark has worked at Zendesk for the past 4 years. He joined Zendesk as part of the IT department and after one year joined the Customer Education team as a trainer. In his words, “I teach customers how to use Zendesk!”

Mark Banuelos

Sr. Trainer, Customer Education, Zendesk

Image of Nicole Saunders

Nicole Saunders

Manager, Community Engagement, Zendesk

Image of Rachel Palad

Rachel Palad is a Senior Product Marketing Manager for Zendesk Support, helping growing businesses scale intelligently to deliver the best support experiences for their agents and customers.

Rachel Palad

Senior Product Marketing Manager, Zendesk

Image of Dana Otto

Dana is a native Wisconsinite who has been with Zendesk for over a year and a half. Her professional career has always included people from Leadership and Employee Development, Employee Engagement, Process Improvement and Performance Management. Eventually, she pivoted to focus on Change Management because like many others, she experienced many changes that were not managed well.

Dana Otto

Senior Manager, Change Management, Zendesk

Image of Ted Smith

Ted Smith

Director, Competitive and Market Intelligence, Zendesk

Image of Sam Chandler

Sam Chandler

Manager, Customer Success, Zendesk

Image of Mike Gozzo

Mike Gozzo

Senior Director of Product, Zendesk

Image of Michelle Torres

Michelle Torres

Sr. Manager, Tech Alliances, Zendesk

Image of Jaimie Buss

Jaimie Buss

VP of Sales, AMER, Zendesk

Image of Paxton Cooper

Paxton Cooper

Sr. Director of Product Management for Support, Zendesk

Image of Fernanda Chouza

Fernanda Chouza is a Senior Product Marketing Manager for Zendesk Guide. Her team focuses on helping businesses adopt better knowledge management practices to create the best self-service experiences for their customers and agents.

Fernanda Chouza

Senior Product Marketing Manager, Zendesk

Image of Jason Katz

Jason oversees Peloton’s Member Support technology, processes, and service design. Jason ensures the Member Support team has easy to use and well-integrated tools that drive outcomes to delight our Members.

Jason Katz

Director, Service Design and Technology Enablement, Peloton

Image of Michelle Akin

Michelle Is an Arizona Native operating out of Turo’s Phoenix headquarters as their Operations QA Manager. She has 9 years of experience working within business operation units, in both start-up organizations and fortune 500 companies. Her current focus is on the creation, implementation, and maintenance of Quality Assurance programs for 3 Turo operation units and their respective BPO partners.

Michelle Akin

Operations QA Manager, Turo

Image of Manu Ferrari

With over 10 years experience in operations, Manu is the Head of Shared Operations Services at Turo, the world’s largest car sharing marketplace. The Shared Services organization’s goal is to improve the customer experience while monitoring internal compliance through scalable content, training, QA and tools.

Manu Ferrari

Director of Shared Operations Services, Turo

Image of Madison Davis

Madison has been with Zendesk since 2015 and loves helping others solve problems. Her team creates & curates content that answers questions and provides guidance for people using or implementing Zendesk products.

Madison Davis

Manager, Content Management, Zendesk

Image of Chris Wilson

Chris Wilson

Director, Customer Experience, WP Engine

Image of Christina Libs

Christina Libs

Manager, Proactive Support, Zendesk

Image of Katherine Kelly

Katherine Kelly

Sr. Director, Product Marketing, Zendesk

Image of Tonni Buur

Tonni has years of experience in several senior leadership positions focused on building, automating and scaling global service organizations. Driven by a desire to inspire people to grow and develop their careers, he prides himself on finding the right people and mentoring them to deliver their best performances. Tonni loves building strong, dynamic teams that share his passion for delivering value, improving the customer experience, and making an impact.

Tonni Buur

VP Support, Trustpilot

Image of Sangeetha Rai

Sangeetha Rai

VP Customer Success, Northwestern Mutual

Image of Ian Hunt

Proud leader of the non-selling operational functions for Heritage British brand Liberty London. Responsible for all non-selling functions including inventory control, central purchasing and customer services.

Ian Hunt

Director of Operations and Customer Services, Liberty London

Image of Stephanie Dorman

As SVP Client Services at Mediaocean, Stephanie Dorman oversees global customer support, knowledge and project services, and focuses on providing a superior level of service to Mediaocean clients across all products and services. Stephanie’s deep experience  encompasses every aspect of business management and customer support.

Stephanie Dorman

SVP, Client Services, Mediaocean

Image of Andrew Pirret

Andrew Pirret

VP Product, Alliants

Image of Emily Vince

Emily Vince is a Senior Product Marketing Manager at Zendesk, focused on the newest product in the Zendesk portfolio: Zendesk Sell. When she’s not helping teams deliver the best possible customer experiences, you can find her running, cycling, or enjoying absurdly strong espresso drinks.

Emily Vince

Senior Product Marketing Manager

Image of Brian Kale

Brian Kale

Head of Customer Success, Bank Novo

Image of Yvonne Gilmour

Yvonne Gilmour

Head of Service Delivery, AFTERPAY

Image of Lisa Hayes

Lisa Hayes

Director, CX Operations Readiness, Zendesk

Image of Neal Markowski

Neal Markowski

Operations Manager, Reverb

Image of Neil Weldon

Neil Weldon is the Director of Product for Zendesk Talk responsible for the Zendesk Talk product offering as well as the integration points for partner telephony solutions.

Neil Weldon

Director of Product, Zendesk

Image of Robert Killory

Robert Killory

Amazon Connect Head of Global Implementations, Amazon Web Services

Image of Marshall Porter

Marshall Porter

Chief Commercial Officer, Gympass

Image of Ryan Nichols

Ryan Nichols

VP, Office of the CEO, Zendesk

Image of Aja Varney

Aja Varney

Global Customer Engagement, Spartan

Image of David Birchmier

David Birchmier

CEO, Tymeshift

Image of Monica White

Monica White is a customer service portal expert living in the Bay Area. In her day job she loves focusing on process improvement and in her personal life she’s passionate about youth civic engagement.

Monica White

Support Operations Resource Manager, Roblox

Image of Arnaud Pigueller

Arnaud Pigueller

CEO, Snapcall

Image of Carl Hye Thaisen

Carl Hye Thaisen

Founder, Helphouse

Image of Donna Drehmann

Donna Drehmann

Director of Service Quality & Learning Experience, Postmates

Image of Jordy Leiser

Jordy Leiser

Founder and CEO, Stella Connect

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