Speakers

Johnson is Chief People Officer at Zendesk. In this role, she supports the company’s broad business objectives and sets strategic direction for people and culture to drive innovation and growth.

• What women leaders bring to the contact center

Adrian McDermott has served as Zendesk’s President of Products since October 2016. Mr. McDermott served as Zendesk’s Senior Vice President, Product Development from July 2010 until October 2016. Mr. McDermott holds a B.Sc. in computer science from De Montfort University.

• Future in Focus with Zendesk’s President of Products, Adrian McDermott and special guest

As chief financial officer of Zendesk, Elena Gomez brings an unparalleled knowledge of the SaaS business model and a proven ability to build teams. Throughout her two-decade career in finance at Fortune 500 companies including Visa and Charles Schwab, Elena has built a track record of strategic financial leadership.

Jeff currently leads Zendesk’s marketing organization. He brings 18 years of experience leading marketing, product marketing, and conversion and retention optimization from early-stage startups to enterprise companies.

• Treat customers as a community and other CX lessons from marketing

Tiffany Apczynski is vice president of public policy and social impact at Zendesk and the executive director of the Zendesk Neighbor Foundation. She joined the company in 2010 as one of the company’s earliest hires.

• It’s time to ignite the empathy movement

As a Director on the Zendesk Corporate Social Responsibility team, Todd is responsible for working with Zendesk employees, partners, customers, and non-profit partnerships to find opportunities to engage together to give back to communities and charities that support Zendesk’s business goals.

• Empathy in action: 5 tips to integrate volunteering into your contact center