The best and brightest from the customer experience community and beyond.
Featured Speakers
Maxwell is the head of TrendWatching’s North America office and an accomplished keynote speaker who delivers trend presentations at conferences around the world.
Cleo Wade is an artist, poet, and author of the book Heart Talk: Poetic Wisdom For a Better Life. She creates uplifting messages, blending simplicity with positivity and arresting honesty.
Adrian McDermott has served as Zendesk’s President of Products since October 2016. Mr. McDermott served as Zendesk’s Senior Vice President, Product Development from July 2010 until October 2016. Mr. McDermott holds a B.Sc. in computer science from De Montfort University.
Jenny is an experienced customer service manager with a demonstrated history of working in the telecommunications industry. She is skilled in customer service support and leadership, has strong social media and communication knowledge, and is also an Integrative Nutrition Health Coach.
Johnson is Chief People Officer at Zendesk. In this role, she supports the company’s broad business objectives and sets strategic direction for people and culture to drive innovation and growth.
Jason Maynard is the General Manager and VP of Product at Zendesk, where he heads up their knowledge base and machine learning teams. His group builds products that help customers improve customer self-service and automation.
As chief financial officer of Zendesk, Elena Gomez brings an unparalleled knowledge of the SaaS business model and a proven ability to build teams. Throughout her two-decade career in finance at Fortune 500 companies including Visa and Charles Schwab, Elena has built a track record of strategic financial leadership.
Ryan Nichols is the General Manager of Zendesk Talk, the interim General Manager of Zendesk Chat, and the lead of Zendesk’s solutions for omnichannel support, including The Zendesk Suite.
Amy Gallo is an author and speaker who transforms complex and thorny ideas into easy-to-apply advice. Her book, HBR Guide to Dealing with Conflict, provides a roadmap for navigating uncomfortable situations.
Tom Keiser has served as Zendesk’s Chief Operating Officer since August 2017, and served as Chief Information Officer from May 2016 to August 2017. Prior to Zendesk, Mr. Keiser served as Executive Vice President of Global Product Operations at The Gap, Inc., an apparel company, where he also served as Chief Information Officer.
Mindy Kaling is an actor, writer, producer, and director. She currently stars in the Hulu original comedy series The Mindy Project, which she also writes and executive produces.
Omar Johnson is a marketing and branding keynote speaker, entrepreneur, former CMO at Beats by Dre, and former VP Marketing at Apple.
When she’s not packing suitcases or unpacking boxes, Sarah Stealey Reed guides the content for Zendesk’s events. Before grabbing the Relate helm, Sarah ran contact centers and customer service teams around the world.
Mr. Svane is the CEO, chairman, and founder of Zendesk, a global company that builds software for better customer relationships. He has driven the vision, culture, and growth of the company for the last 10 years.
David Wiliams is the general manager for Zendesk’s flagship customer service software product. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.
Jeff currently leads Zendesk’s marketing organization. He brings 18 years of experience leading marketing, product marketing, and conversion and retention optimization from early-stage startups to enterprise companies.
Kathy Dalpes is an innovative Vice President of Global Customer Support with more than 20 years of experience driving operations success for industry leaders like Spotify, EBay, Skype, AT&T, outsourcing leader SITEL Corporation, and Global leader in Connectivity Solutions, BELKIN.
Khalida Ali is passionate about equity and advocacy. In her current role she serves as the Senior Manager, Diversity & Inclusion at Zendesk. In this role she’s responsible for working across and throughout the organization to build and foster a spirit of community that allows all individuals the chance and ability to thrive.
Martin Doettling is a product, business, and growth strategy leader who formulates and executes customer-centric product, marketing and business strategies that spur business transformation, growth, and differentiated market position.
Matt Price leads the team of Zendesk General Managers, who are each incubating, launching and scaling one of Zendesk’s product lines.
Megan Trotter is a corporate social responsibility professional based in San Francisco. She is currently working on strengthening corporate community relationships to create positive social change around the globe.
Melissa Burch leads efforts to deliver increasingly valuable self-service offerings to Zendesk’s customers. Her areas of focus are on knowledge and community management, with some customer experience efforts sprinkled in.
Steven Yan has been with Zendesk for the past nine years and is currently theVP and GM, Connect and Outbound at Zendesk. As an early product manager, he oversaw the expansion of Zendesk’s developer platform, mobile app development, and integration with major SaaS partners. Prior to Zendesk, Steven spent seven years at Trend Micro as a software engineer building enterprise messaging security products.
Tiffany Apczynski is vice president of public policy and social impact at Zendesk and the executive director of the Zendesk Neighbor Foundation. She joined the company in 2010 as one of the company’s earliest hires.
As a Director on the Zendesk Corporate Social Responsibility team, Todd is responsible for working with Zendesk employees, partners, customers, and non-profit partnerships to find opportunities to engage together to give back to communities and charities that support Zendesk’s business goals.