The best and brightest from the customer experience community and beyond.
As the former Executive Director and CTO of Lonely Planet, Gus led one of the most loved brands in the world through significant disruption. Easier said than done. Gus remains heavily involved with the startup scene around the world as a founder, investor and advisor. In his spare time, he’s the Entrepreneur in Residence at Victoria University.
Called a “musical force of nature,” Jade Simmons is easily one of the most exciting and versatile artists on the scene today. She delivers stunning Main Stage keynote presentations that potently combine music, virtuoso performance and riveting storytelling to speak into the hearts, minds and goals of a company’s most valuable resource…their people.
Jesse is the author of the New York Times bestseller, Living with a Seal, and co-founder Marquis Jet, the world’s largest private jet card company. Jesse also partnered with Zico coconut water, which he and his partner sold to The Coca-Cola Company. When he’s not running ultra-marathons, eating vegan food or being a dad to his four kids, Jesse can be found at the NBA’s Atlanta Hawks games, where he’s an owner of the team.
As chief marketing officer and coach at Radical Candor, Amy Sandler has trained tens of thousands around the world, from CEOs to individual contributors. Amy has over 20 years of experience in senior roles. A professional speaker, corporate mindfulness trainer, and certified teacher of the Search Inside Yourself leadership program developed at Google, Amy has also walked on fire 5 times.
Jeff Toister helps companies get their employees obsessed with customer service. He’s the author of three books, including Getting Service Right.
Jenny Dempsey, CX Manager for NumberBarn, has 15 years of experience working on, building and leading customer service teams. She has been recognized for her thought leadership in wellness and customer service. She is the co-founder and writer for CustomerServiceLife.com and is on the board of CX Accelerator.
Jeff currently leads Zendesk’s marketing organization. He brings 18 years of experience leading marketing, product marketing, and conversion and retention optimization from early-stage startups to enterprise companies.
Cynthia loves to automate and dislikes copy-pasting. Combining her background in behavioural sciences with over 13 years of work experience in technical support and customer service, her main focus is to enable her department to grow and develop where it really matters: improving customer experience through happy human interactions.
High Growth Customer Success leader rapidly scaling process, technology, and people, by investing time to build open and honest relationships, forming communities and creating the environment for technical competence and organizational clarity.
Tiffany Apczynski is vice president of public policy and social impact at Zendesk and the executive director of the Zendesk Neighbor Foundation. She joined the company in 2010 as one of the company’s earliest hires.
Harry Williams is the Director of Global eCommerce at Maui Jim, leading the digital marketing team while responsible for overall online sales. Over his technology and marketing career, Harry has helped many B2C & B2B businesses fuse strategy, data and technology to achieve online sales results, and has been doing the same as a digital leader at Maui Jim.
When she’s not packing suitcases or unpacking boxes, Sarah Stealey Reed guides the content for Zendesk’s events. Before grabbing the Relate helm, Sarah ran contact centers and customer service teams around the world.
Adrian McDermott has served as Zendesk’s President of Products since October 2016. Mr. McDermott served as Zendesk’s Senior Vice President, Product Development from July 2010 until October 2016. Mr. McDermott holds a B.Sc. in computer science from De Montfort University.
Diane Hagglund is the founder of Dimensional Research. Her passion is making data approachable, actionable, and (ideally) even fun.
Born in NC, raised in VA, lived in Chicago, San Diego, and now SF. Formerly of the Seattle Mariners, Impact Basketball, SteelSeries, Razer, Skullcandy, and now with Logitech through the acquisition of ASTRO Gaming.
Johnson is Chief People Officer at Zendesk. In this role, she supports the company’s broad business objectives and sets strategic direction for people and culture to drive innovation and growth.
Preston has nearly 20 years of Customer Experience and Service Management. For the last 4 years, he has overseen the Customer Care functions of Maui Jim, focused on providing world-class Aloha service to our customers worldwide.
As chief financial officer of Zendesk, Elena Gomez brings an unparalleled knowledge of the SaaS business model and a proven ability to build teams. Throughout her two-decade career in finance at Fortune 500 companies including Visa and Charles Schwab, Elena has built a track record of strategic financial leadership.
Prior to co-founding The Groomsman Suit, Diana served as Chief Executive Officer for two different Boston based companies. In 2015, she was recognized as a top executive by winning the Boston Business Journal’s 40 Under 40 award. Diana her degree in Biopsychology from the University of Michigan and graduated with an MBA from the MIT Sloan School of Management.
Brent leads Box’s North America Product Support Team. With over 15 years experience building support, knowledge management, and operations teams, he ensures that Box’s customers receive world-class support with a focus on scale, impact, and the customer experience.
Teresa Haun leads Product Marketing for Zendesk Guide and AI. Her team focuses on helping businesses adopt better knowledge management practices to create the best self-service experiences for their customers and agents.
Andrew Forbes is a Product Marketing Manager at Zendesk who thinks there’s nothing more magical than pie, except pie charts, because he hates those.
Jeanne Foley is a fashion industry expert and entrepreneur who co-founded The Groomsman Suit in 2016. Previously, Jeanne spent 12+ years in the fashion industry, engineering apparel fit & construction as a Technical Designer for Under Armour, Abercrombie & Fitch and Talbots. She earned her Bachelor of Arts Degree in Fashion Design from the Illinois Institute of Art. In 2019, Jeanne was listed on Inc.’s Female Founder 100 list.
David Williams is the general manager for Zendesk’s flagship customer service software product. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.
Jessica has been working in the Fintech space for 4 years and has recently begun leading the Customer Connections function within GoCardless (recently named as one of the top Y Combinator companies of all time). She’s passionate about empowering employees to create and develop a truly customer-centric culture, across all teams within the organization.