Why you should be here

Work hard, play hard

Relate is Zendesk’s global user conference, but it’s not just a conference—it’s a three-day journey that explores the entire customer experience.

At Relate, you’ll open your eyes and ears to the world of possibilities within the Zendesk product family, but you’ll also meet with and hear from our entire community—from partners and executives to developers, customer support agents, and thought-leaders alike.


attendees from across the globe to shake hands with


full days of Zendesk product, CX industry best practices, and unparalleled networking


tracks for everyone from the CIO to the customer service agent


speakers from the customer experience industry, and beyond

Listen, learn, tweet, repeat.

Watch and learn

Find your favorite notebook and get ready to take notes. Get advanced training directly from Zendesk and industry experts on how to tackle the ever-changing world of customer experiences. We’ll have everything from hands-on training and deep-dive product workshops to techniques on how to scale support operations, drive contact center profitability, give radical candor, and more.

Get the low-down from a wide variety of super talented speakers

Soak it up

Hear from Zendesk execs, customers, partners, agents, and thought leaders (including the ever-interesting Guy Raz) about best practices, industry trends, the hidden obstacles to outstanding customer service, and how Zendesk is changing the game.

Do you need to convince your boss?

Try this letter

Practice your handshake

Meet and mingle with Zendesk partners, solution providers and peers in the same playing field—our community is a large and friendly one, so get ready to make some new business (and hopefully personal) connections.


stunning Art Deco buildings within one square mile in Miami Beach


miles of uninterupted Miami beach, perfect to relax, unwind and network with contacts


average high temperature for March, definitely hot enough for a dip in the sea


citrus trees are grown in Florida, so you can enjoy the freshest glass of OJ at Relate 2020

Just in case you didn’t realize, Miami Beach is stunning.

Beach, please

Don’t forget your sunscreen. Relate is in the beautiful city of Miami, which means downtime can be spent poolside, beachside, or inside of some wonderful restaurants and shops.

Check out our preferred hotels